Return & Exchange Policy
At Jewel n Gem, we care about our customers and want to provide a smooth and trusted shopping experience.
Return Time Period
Customers can request a return or exchange within 7 days of receiving the order. Requests made after 7 days will not be accepted.
Return Conditions
- ✓ Product must be unused and in original condition
- ✓ Original packaging should be available
- ✓ Product should not have any damage or signs of use
- ✓ Return request must be made within 7 days
How To Return Your Product
1. Contact us through WhatsApp with your order details.
2. Share your order number and product issue.
3. Our team will guide you through the return process.
4. After approval, the product can be sent back for exchange.
Exchange Policy
If you receive a damaged, defective, or incorrect product, we will assist you with an exchange after verification.